Grow, Connect and Influence with the Chamber

For more than 80 years the Opelika Chamber of Commerce has been working every day to make Opelika a better place to live, work and grow a business. This is a rare opportunity to be part of that important work. Recognized as the 2024 Chamber of the Year from the Association of Chamber of Commerce Executives, the Opelika Chamber is leading the nation through their unique programming and impactful, mission-driven work.  Additionally, the Opelika Chamber has been recognized for their operational best practices among 501(c)6 not-for-profit Chambers of Commerce, as the Opelika Chamber is one of only 3 5-star accredited chambers in the state of Alabama. If you like to be at the center of the action, then the Chamber is the place to be. You will have the chance to establish relationships with every business in the city from large public companies to neighborhood restaurants. The Chamber connects businesses to each other and to new ideas, helps them grow and expands their influence by meeting with government decision makers to ensure business-friendly conditions exist.

The Opelika Chamber is a high-performing team that expects a lot of every member and delivers amazing results. It starts with core values. These are ours:

-Practice Positivity

-Earnestly Build Bridges

-Earn Trust

-Aspire to Excellence

-Seek Continuous Growth

-Practice Servant Leadership

Position: Membership Services Coordinator

Reports To: Director of Operations & Engagement

The membership services coordinator position is one of the most vital roles at the Opelika Chamber of Commerce, responsible for ensuring our membership base is supported and engaged. This position is responsible for the onboarding of all new members, with a hyper focus on the first-year experience.   

This person will be passionate about helping the business community, and a team player ready to build relationships and be actively engaged in our efforts. They must be self-motivated with a positive outlook and a clear focus on high quality customer support; possess excellent time management skills; credible, and comfortable dealing with a broad spectrum of business industries and people. 

Responsibilities and Duties 

-Responsible for all inbound aspects of member recruitment including promptly and effectively responds to businesses and other stakeholders inquiring about membership.

-Acts as point of contact for all New Members including answering questions, processing payments, sending welcome letters; and completing their onboarding

-Meets with New Members to review their benefits, schedule their ribbon cutting and/or New Member Spotlight; Creates & implements the social media strategy for New Member Spotlights, under the supervision of the Director of Communications & Media.

-Adds Ribbon Cutting information to website and social media calendar once scheduled

-Contributes to the membership retention plan, proactively visiting with existing member businesses and provides recording/tracking of monthly visits, to include in-person and phone/email contact attempts. Daily calls and visits are expected, with specific target numbers to be determined.

-Coordinates and implements new member benefit programs, continuously seeking new and improved approaches for enhancing the Chamber’s membership benefits; responsible for ordering and delivering new member gifts.

-Actively maintains a comprehensive and accurate database of prospective members, as well as assists in the coordination of a plan to recruit them into the Opelika Chamber alongside the director of operations & engagement and our outside sales team.

-Serves as lead staff person in managing the Recognition Committee and is responsible for the logistics surrounding meetings including but not limited to meeting notifications, meeting room set-up, nametags, meeting notes & minutes and distribution of meeting packets. 

-Develops and submits nominations for local businesses and the Opelika Chamber for National, State, and Local Awards.

-Acts as initial contact for Food Truck Friday and sends application information to contacts interested in participating; assists with set-up of Food Truck Friday events as needed.

-Provide timely and accurate reports as required by the President & CEO.

-Serves as staff support for all Chamber events, retail promotions, fund raisers, seminars, membership campaigns, trade shows, retreats, social events, and special meetings as directed by the President.

-Other duties assigned by the Chamber President & CEO.

Desired Experience and Required Attributes:  

• High school diploma, some college, or college degree preferred. 
• Comfortable with accountability, takes ownership of your work.
• Strong time management & organizational skills required. 
• Enthusiasm and a positive attitude, ability to maintain grace under pressure.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Team-player mentality, and willingness to support colleagues even if it’s outside of job description.
• Passion for talking to people, relationship building, and building bridges.
• Comfortable with a flexible schedule that is subject to change on a whim. Some evenings and weekends will be required of the position, as well as additional travel to conferences, training, etc.
• Ability to lift up to 40 lbs. with ease and willingness to roll up your sleeves for event set up.
• Technically proficient with working capabilities in the following programs: 
  • Microsoft Office Suite with excellent skills in Outlook, Word, Excel & PowerPoint. 
  • The ideal candidate should have working knowledge or be willing to learn these platforms, and others to include GrowthZone, Canva, Asana, etc. 

Benefits:  

• $35,000 - $45,000 Base Salary
• Annual bonuses, plus phone allowance & mileage reimbursement available. 
• Generous paid PTO policy + 12 paid holidays annually 
• Retirement benefits to include a 3% employee match in a Simple IRA. 
• Group Health, Dental & Vision insurance is available at partial employee cost.
• Group Life Insurance, Accidental Death & Dismemberment & Long-Term Disability coverage are covered & paid for by the Opelika Chamber of Commerce.